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FAQs

  • FAQs

    • The UP Loyalty Club – Upgrade Your Stay by The Editory Collection Hotels is the loyalty program of The Editory Collection Hotels, through which benefits are granted to guests of the hotel units listed on the website editoryhotels.com as participants in the program.

    • The Program grants Members access to a range of benefits depending on the selected hotel.

      Loyalty advantages include:

      • 10% discount on accommodation

      • 10% discount at participating restaurants and bars

      • Early check-in and late check-out

      • Free room upgrade

      • Complimentary bottle of water in the room

      • Welcome drink

      • Early access to offers and promotions

      Please note that early check-in, late check-out, and room upgrades are subject to availability and must be confirmed directly with the hotel reception up to 12 hours in advance.

      Participating Restaurants:

      PORTO: Auge Porto, HUB Gastrobar, A Escola, Ilícito
      LISBON: Impulso
      TROIA: Salicórnia, Azimute
      LAGOS: La Terraza

      Excluded from the benefits are food and beverage items ordered through Room Service; gastronomic events, special packages, promotional campaigns or restaurant-specific actions; and group meals of more than 10 people.

    • Individuals over the age of 18 can participate in the UP program and will be assigned a membership number upon registration on our website. Each participant may only hold one membership number.

      This number is personal and non-transferable, and cannot be assigned or shared with any third party, for any reason. It must be presented to The Editory Collection Hotels whenever the member wishes to take advantage of the associated benefits.

    • No. The UP Club is free and accessible to all customers aged 18 or over, and no participation fees are charged to account holders.

    • Accommodation: A 10% discount applies to rates published on the website and specifically marked as participating in the Program or indicated by The Editory’s reservations team.

      Exclusions:

      • The UP discount does not apply to package rates that include other items, whether products or services.

      • Each participant may use the UP discount for a maximum of 9 rooms, provided that payment is made by the participant and the invoice is issued in their name.

      Bars and Restaurants: A 10% discount at bars and restaurants specifically listed on the website editoryhotels.pt as participants in the program.

      Exclusions:

      • Food and beverages purchased via Room Service;

      • Gastronomic events, special packages, promotions, and specific dining campaigns;

      • Group meals with more than 10 people.

      • The Editory reserves the right to decide, at any time, on the terms of the program, including partially or fully revising the benefits granted and their conditions of use, as well as the terms of membership, cancellation, modification, or replacement of the program.

      • The Editory will communicate any of the above situations through the website editoryhotels.com, committing to make its best efforts to inform program members, with a 10-day notice, about the content and effective date of such changes.

    • The Editory is not responsible for lost correspondence or postal delays and reserves the right to change rates, descriptions, or promotional materials sent to participants.